Design isn’t always the most important thing to a project, or it may provide unique value in one area but not another. Understanding this, and using it to your advantage is the key to becoming a great collaborator, and supporting the rest of your team to do awesome work.
Family Resilience Technologies: Designing Collaborative Technologies for Caregiving Coordination in the Children’s Hospital
When a child is admitted to the hospital with a critical illness, their family must adapt and manage care and stress. HCI and Computer-Supported Cooperative Work (CSCW) technologies have shown the potential for collaborative technologies to support and augment care collaboration between patients and caregivers. However, less is known about the potential for collaborative technologies to augment family caregiving circles experiences, stressors, and adaptation practices, especially during long hospitalization stays. In this presentation, I will describe a set of studies that helped us better understand the challenges in care coordination and guided the design of a care coordinationn application. I explain how we used the Family Adaptive Systems framework from the family therapy fields as a lens to characterize the challenges and practices of families with a hospitalized child. I characterize caregiving practices and challenges under the the four adaptive systems from the theory: Emotion system, Control system, Meaning, and Maintenance system. Then, we focus on suggesting opportunities for designing future collaborative technology to augment collaborative caregiving and enhance family resilience.
Unlock the power of collaboration! We’ll dive into the art of stakeholder relationship management, guiding you through techniques to recognize your allies and detractors, and even better – how to win the latter over. This session, crafted for both the UX newcomer and seasoned CX pro, will explore the identification of supporters and detractors, the creation of allies, and the intricate relationship dynamics that fuel every successful project. Armed with hands-on activities and proven relationship management techniques, we will shape the future of your software team together. This is your opportunity to transform potential roadblocks into dynamic collaborations. Together, we’ll make collaboration more than just a buzzword.
Résumé and Portfolio Review
Twenty years into the Agile movement and we still don’t fully understand why it matters, why we should care. And even if we know why, where do we fit into it? In this interactive session we will briefly explore the value and purpose of Scrum and Agile. This will then set us up to have a deeper conversation about where you, the UX person, fit into the Agile world.
Each of us has unconscious biases. In fact, every human does. In this workshop, we will learn about how to design for the full range of human diversity though the process of inclusive design; a process which teaches people to think past their own biases and truly involve about the user in their designs and in particular those with disability.
Journey maps can help you and your team visualize what your end users are thinking, feeling, and doing, to build empathy which will help inform how to improve an experience. This session will help you understand how to create a journey map of your own.